FAQs and Store Policies

How long will it take to get my order?

Our custom t-shirts are generally created within 3-5 business days from your order date. Tote bags and other non-apparel items are generally created in 4-8 business days from your order date. 

Shipping time is generally 3-4 days in the United States. Please check your tracking information for updates on your order's arrival. 

Return policies: Due to our products being custom order, we do not accept return or exchange unless your item is deemed defective. Please read the size and/or dimensions charts carefully before placing your order to ensure the size you choose is correct. 

If you believe your item to be defective, please contact us immediately at hotteespot@gmail.com to notify us of your issue. Notification of a defective item(s) must be received within 21 days of delivery confirmation date. We will provide you with a return confirmation number for return of the item and a choice of placing a new order or a refund minus any shipping fees once returned item has been received and defective status confirmed. 

Lost Packages: If your package is lost in transit, you have 3 weeks from the estimated delivery date to notify us that your package was not received. If the initial address information supplied is confirmed as correct, the item will be replaced at no expense to buyer. We are not liable for replacement of items lost/never received due to incorrect address provided by the buyer. If the tracking information confirms package as delivered to the correct address, items are not eligible for replacement at no charge. 

Care instructions for t-shirts and tote bags:

To ensure long life for your garments, we suggest washing inside out on a cold or warm water cycle with like colors. T-shirts and tote bags may also be hand washed to preserve designs. For drying, it is recommended to tumble dry on low or hang to air dry. Ironing on the wrong side on a low setting only is advised. DO NOT IRON DECORATION. Dry cleaning is not recommended.   

*** For inquires, questions or more information feel free to reach out to us at hotteespot@gmail.com. All email communications should be answered within 24-48 hours.***